Walk through our setup tutorial: adding your home entertainment devices, home control devices, setting up one-touch Activities and learning more about the usage of your remote. Already set up and something's not working? Our troubleshooters and support articles will help set things right.
Lets get started.
Harmony Hub is the center of your home entertainment and home control solution. Placed near your television, cable/satellite box, game console and other equipment, it uses Infrared (IR), Bluetooth and Wi‑Fi to control your various devices.
Connect a power adapter to your Harmony hub. It takes 30 seconds for the hub to power on.
The IR mini blasters connect to the back of the hub and helps extend the coverage area for IR controlled devices.
Use this if your entertainment system has closed cabinets and you have devices behind cabinet doors.
Use of the IR mini blaster may or may not be required, depending on your setup.
If your mobile device doesn't support Bluetooth LE technology, the USB cable can connect Harmony Hub to your computer so your homes Wi‑Fi credentials may be saved to the hub. Harmony Hub uses Wi‑Fi to communicate with the Harmony mobile app which is used for both setup and additional control.
Use of the USB cable may or may not be required, depending on your setup.
Plug the supplied power adapter into Harmony Hub. The hub takes 30 seconds to power on.
Visit the iTunes App Store or Google Play and search for the Harmony app.
Launch the app and select Set Up New Hub.
iPhone 4, iPad 2 or iPod Touch 5 and earlier require that you first set up your Harmony hub using a computer. Download the Harmony desktop software, create an account, connect your hub and proceed with Wi‑Fi setup. Once complete, setup will continue using your phone or tablet.
Continue through the various screens following the instructions:
Try disabling and re-enabling Bluetooth on your phone.
View our support article:
The Harmony app is unable to discover Harmony Hub.
Once your phone and hub have paired over Bluetooth you will be asked to enter your Wi‑Fi credentials.
If you already have a Harmony account, sign in.
Otherwise, select CREATE ACCOUNT.
You'll be guided through several screens explaining how Harmony Hub works.
If you have a previous Harmony remote and would like to import its devices and Activities, you will be able to copy them over to your new Harmony Hub. If you do not have a previous Harmony remote, select No, Set Up New.
Enter your devices:
Harmony will either automatically create Activities or guide you through creating them based on the devices discovered to help set up your one-touch experience. If you'd like to further modify any of these Activities by adding additional commands, please take a look at our article regarding adding commands to your Activities.
You'll now be able to configure up to 50 Favorite TV Channels. Enter your zip code to help find local service providers, then select from a pre-populated list of channels.
Add up to 50 Favorite Channels to the Harmony mobile app. Learn more about Adding Favorite Channels.
Unlike other universal remotes that may control devices individually, Harmony controls an Activity such as Watching TV or Playing a Game. You don't need to choose which device you want to control. Start your Watch TV Activity and your volume will automatically control the stereo, and channels will automatically change your TV or cable/satellite box. Watch this video to learn more.Keep your devices in sync
To help keep your Harmony in sync with your devices, avoid turning your television, cable/satellite box and other devices on and off manually or by using their original remote control. If something didn't turn on then use the help feature available from within the Harmony mobile app.
If one of your devices didn't power on or change to the correct input, then we recommend using our Activity troubleshooter to help narrow down the problem and find a solution.
Depending on your remote, you can set up and configure Harmony using either the MyHarmony desktop software or Harmony mobile app for iOS and Android.Download
Post a question to the Harmony forums. Our Harmony product managers also actively participate and provide technical advise.Explore
Harmony comes with a period of free email and phone support. You also have unlimited access to our online support community.Contact Us
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Thank you for being a Harmony customer
We're constantly improving our database. The more information you provide, the more likely we will be able to fix the issue.
This is not a support form. Visit our contact us page if you'd like to contact a support specialist.
We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.
Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.
Thank you for being a Harmony customer