Wi‑Fi won't connect or frequently disconnects from the hub

Harmony Hub connects to your home's Wi‑Fi network so it may communicate with the Harmony mobile app, sync with the Harmony cloud so you don't have to connect it to your computer, notify you of firmware updates and to control devices.

Troubleshoot Harmony Hub won't discover Wi‑Fi during setup Harmony mobile app is unable to discover Harmony Hub Harmony Hub frequently disconnects from Wi‑Fi Harmony mobile app no longer connects with the hub Router support

Harmony Hub won't discover Wi‑Fi during setup

If Harmony Hub isn't discovering or connecting to your home's Wi‑Fi, try the following:

Harmony mobile app is unable to discover Harmony Hub

If Harmony Hub connected to Wi‑Fi during setup, but the Harmony mobile app is not able to discover it, try the following:

Troubleshoot your router settings

Some routers have a setting that prevents two Wi‑Fi devices from communicating with each other, and will only allow a Wi‑Fi connected device such as your mobile device to communicate with devices connected using a network cable. This is referred to as Internal Station Connection by many manufacturers, but not universally. Here's a list of other common names for this setting.

Refer to your router's user manual for instructions on how to disable this.

Troubleshoot using the desktop software

Use these steps to re-configure Wi‑Fi settings using the MyHarmony desktop software.

  1. Sign into your account using the MyHarmony desktop software.
  2. Select your remote from the Remote Gallery.
  3. Select the Settings tab on the left side of the screen.
  4. Select Set up / Change Wi‑Fi Settings and follow the on screen prompts.
    (You may need to select More > > to see this option)
MyHarmony - Change Wi‑Fi Settings

Harmony Hub frequently disconnects from Wi‑Fi

If your Harmony hub successfully connects to Wi‑Fi but frequently disconnects:

Harmony mobile app no longer connects with the hub

If the the Harmony mobile app was working with the Harmony hub but is no longer able to establish a connection, you may be able to perform a deeper network scan to re-establish communication.

Connect to your hub manually

If the advanced scan does not work, the Connect Manually button allows you to make a Bluetooth connection between the Harmony mobile app and hub so network information can be shared.

Router support

Harmony is compatible with 2.4GHz band Wi‑Fi routers that support 802.11 g/n standards and WEP 64/128, WPA Personal and WPA2-AES encryption. Harmony does not support 5GHz frequencies, the 802.11 a/b standard, nor WPS.

However not all routers are created equal and some customers have reported incompatibility with:

The Harmony Team has successfully tested the below routers; however your particular router firmware, hardware revision and configuration may differ. Need more help? We recommend reaching out to our online support community with details about your configuration.

Elite Home Control Home Hub Hub Smart Keyboard Smart Control Companion Ultimate Ultimate Home Ultimate Hub Pro

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Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.


Thank you for being a Harmony customer