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  • SOFTWARE & HARDWARE ISSUES
    Did your hub stop working, or do you need help setting up the Harmony app or connecting to devices?

  • HELP WITH ACCOUNT SETUP
    Do you need help adding or replacing devices? Or maybe your commands aren't working correctly?

  • PERSONALIZING HARMONY
    Need help mapping out your buttons, setting up favorite channels, or configuring any other setting?

  • LOGIN & PASSWORD ASSISTANCE
    Did you forget your login, email ID, or password and need some help logging into your account?

  • GENERAL QUESTIONS
    Need to know which of your devices are compatible, what features work with your remote, or anything else?

  • ORDERS AND BILLING
    Do you have questions about a recent Harmony order or billing from Logitech.com?




Online Support

Save time with online support

Most people who contact us about this are able to resolve their issue using information from one of the articles listed below.

See contact options 

Telephone Support

90 days free support

If you need assistance with setting up and configuring your remote, Harmony offers toll-free phone support for the first 90 days.

Americas

  • Country
    Language
    Telephone
    Hours
  • Canada
    English
    +1.866.291.1505
    Mon-Fri: 9am-10pm (ET)
    Sat-Sun: 10am-5:30pm (ET)
     
    Français
    +1.800.392.0431
    Mon-Fri: 8am-8pm (ET)
     
    Español
    +1.800.499.3508
    Mon-Fri: 9am-9pm (ADT)
  • USA
    English
    +1.866.291.1505
    Mon-Fri: 9am-10pm (ET)
    Sat-Sun: 10am-5:30pm (ET)
     
    Français
    +1.800.392.0431
    Mon-Fri: 8am-8pm (ET)
     
    Español
    +1.800.499.3508
    Mon-Fri: 8am-8pm (ET)




Europe

  • Country
    Language
    Telephone
    Hours
  • Austria
    Deutsch
    0800.296.615
    Mon-Fri: 10:00-19:00 (CET)
  • Germany
    Deutsch
    0800.000.6726
    Mon-Fri: 10:00-19:00 (CET)
  • France
    Français
    0805.540.357
    Mon-Fri: 10:00-19:00 (CET)
  • Netherlands
    Nederlands
    0800.0226903
    Mon-Fri: 10:00-19:00 (CET)
  • United Kingdom
    English
    0800.032.64.33
    Mon-Fri: 09:00-18:00 (CET)
  • Italy
    Italiano
    800.979.229
    Mon-Fri: 09:00-18:00 (CET)
  • Spain
    Español
    900.811.863
    Mon-Fri: 09:00-18:00 (CET)
  • All Other Countries
    English
    +41.22761.4025
    (Rates Apply)
    Mon-Fri: 09:00-20:00 (CET)




Asia Pacific

  • Country
    Language
    Telephone
    Hours
  • Australia
    English
    1800.025.544
    Mon-Fri: 09:00-18:00 (GMT +10)
  • New Zealand
    English
    0800.743.967
    Mon-Fri: 11:00 - 20:00 (GMT +12)




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Email Support

Questions regarding Harmony software, Wi‑Fi connectivity, controlling devices or fixing Activities may require several email interactions to troubleshoot and may be best resolved through our telephone support.

Prefer to reach us by email?
Submit a question to our support team

Message Support

We'll need some additional information to see exactly how we can help. Please fill out and submit the form below to get started.



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Warranty Information

Warranty period for new Harmony products

  • North America — 1 year limited hardware warranty and 90 days toll-free phone and email support. Extended phone and email support is available on a pay-per-incident basis beyond 90 days.
  • Europe — 2 years limited hardware warranty and toll-free phone and email support.
  • Asia Pacific — 1 year limited hardware warranty and toll-free phone and email support.

Warranty period for Logitech Harmony certified products

  • North America — 90 days limited hardware warranty. Phone and email support is available on a pay-per-incident basis.
    Note: Logitech Harmony does not officially sell, nor support refurbished products in Europe or Asia Pacific.

Are you a manufacturer?

Manufacturers

Are you a manufacturer of IR controllable devices and would like to add your products or IR codes to our database? Email our data integration team at datasupport@logitech.com, with more information. Please note that Harmony remote or technical support must use one of the above phone or messaging contact options and will not be responded to by our data integration team.

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