Contacting Harmony support

Search our support and troubleshooting articles using the search box above, or view all of our support articles. Ask questions, find answers or share your own knowledge with other Harmony users in our community forums.

Telephone Support

When calling, please have your Harmony users ID or email address used to create your Harmony account.



Asia Pacific

Email Support

Questions regarding the Harmony software, Wi-Fi connectivity, and controlling devices or fixing Activities may require several email interactions to troubleshoot and may be best resolved through our telephone support.

Prefer to reach us by email? If you're still within your support period then you may submit a question to our support team.

Submit a Warranty Claim

Submit an online warranty claim

Warranty period for new Harmony products

Warranty period for Logitech Harmony certified products

Are you a developer?


Are you a developer that's interested in our API to enable Harmony Activity control inside your product? Visit our Harmony API page to learn more about integration opportunities.


Are you a manufacturer of IR controllable devices and would like to add your products or IR codes to our database? Email our data integration team with more information. Please note that Harmony remote or technical support must use one of the above phone or email contact options and will not be responded to by our data integration team.

Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 200/300/350 600/650/700

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This is not a support form. Visit our contact us page if you'd like to contact a support specialist.


Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.

Thank you for being a Harmony customer