If you've upgraded your television, Blu-ray player or another device, we recommend you update your account information to ensure input lists are accurate and to take advantage of any optimizations we may have for newer products.
Replacing a device
After replacing a device, Activities that contain the old device will have to be updated. If relevant, Favorite Channels, button customizations, button sequences and Activity start and leave actions may also have to be updated.
Please be aware
The Harmony mobile app will only work for Harmony hub‑based products. If your Harmony remote doesn't include a hub, please follow the desktop instructions to replace a device on your account.
Deleting the old device from your account
Tap MENU, then Harmony Setup > Add/Edit Devices & Activities > DEVICES.
Select the old device, followed by DELETE THIS DEVICE.
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Thank you for being a Harmony customer
We appreciate your help
We're constantly improving our database. The more information you provide, the more likely we will be able to fix the issue.
This is not a support form. Visit our contact us page if you'd like to contact a support specialist.
Our Activity troubleshooter can fix most problems
We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.
Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.