Replacing a device in your account

If you've upgraded your television, Blu-ray player or another device, we recommend you update your account information to ensure input lists are accurate and to take advantage of any optimizations we may have for newer products.

Replacing a device

After replacing a device, Activities that contain the old device will have to be updated. If relevant, Favorite Channels, button customizations, button sequences and Activity start and leave actions may also have to be updated.

Please be aware

The Harmony mobile app will only work for Harmony hub‑based products. If your Harmony remote doesn't include a hub, please follow the desktop instructions to replace a device on your account.

Deleting the old device from your account

  1. Tap MENU, then Harmony Setup > Add/Edit Devices & Activities > DEVICES.
Harmony app select devices
  1. Select the old device, followed by DELETE THIS DEVICE.
  2. Select DELETE then UPDATE LATER.
Harmony App - replacing a device
  1. Sign into the MyHarmony desktop software and select your remote from the Remote Gallery.
  2. Select the Devices tab, along with the device you'd like to modify the power settings for.
  3. Select Delete This Device, followed by Delete to confirm.
MyHarmony - replacing a device

Adding the replacement device to your account

  1. Navigate back to MENU, then Harmony Setup > Add/Edit Devices & Activities > DEVICES.
  2. After finding your model number, enter the replacement's manufacturer and model information.
Harmony app select devices
Harmony app select devices
  1. The Harmony app will guide you through checking this device to ensure it can be properly powered on and controlled.
  2. When prompted to create a new Activity, select NO.
Harmony App - replacing a device
  1. Select the Devices tab, followed by Add device.
  2. After finding your model number, enter the replacement's manufacturer and model information.
MyHarmony - replacing a device

Updating your Activities

  1. Tap MENU, then Harmony Setup > Add/Edit Devices & Activities > ACTIVITIES.
Harmony app select devices
  1. Locate any Activities that have a notification icon next to them, these Activities need to be updated to include your replacement device.
  2. Tap RE‑RUN ACTIVITY and add your replacement device.
  3. Perform the above steps until all of your Activities have been updated.
Harmony App - replacing a device
Please be aware

This step is not relevant for Harmony 200 nor 300 remotes.

  1. Select the Activities tab on the left side of the screen. Any Activities that need updating will have a notification icon above them.
  2. Select an Activity and select Change your settings.
MyHarmony - replacing a device
  1. Follow the prompts to configure your Activity, when selecting devices, be sure to include your replacement device.
  2. Perform the above step until all Activities have been updated.
  3. Remember to sync your remote whenever making changes.
Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 950 Pro 200/300/350 600/650/700

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Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.


Thank you for being a Harmony customer