How to factory reset your Harmony

Factory resetting your remote will clear all user information from your physical remote. Your devices, Activities, and other account information will still be available using the MyHarmony desktop software. If you're not sure which remote you have, you can compare it to the pictures we have listed on our Harmony Software page.

Harmony Hub

Unplug your hub and then hold the Pair/Reset button on the back while plugging it back in. The light on the front of the hub will flicker red for approximately 30 seconds as the hub restores itself to factory defaults.


Harmony Hub

Harmony touchscreen remotes

Harmony Elite

Reseting your remote:

  1. Press and hold the Menu button (located above the Channel Up button) and the Off button together for 20 seconds.
  2. The remote screen will turn off, then turn on again displaying the image of a remote and a circular arrow.
  3. After a few seconds your remote will be restored to factory defaults and you may sync again.
  4. If you have a Harmony hub‑based product, then you should also follow the steps below to factory reset your Harmony hub.


Reseting your hub:

Unplug your hub and then hold the Pair/Reset button on the back while plugging it back in. The light on the front of the hub will flicker red for approximately 30 seconds as the hub restores itself to factory defaults.


Harmony Hub

Harmony Smart Control & Smart Keyboard

Harmony Smart Control and Harmony Smart Keyboard cannot be factory reset, although you may reset your Harmony hub.

Unplug your hub and then hold the Pair/Reset button on the back while plugging it back in. The light on the front of the hub will flicker red for approximately 30 seconds as the hub restores itself to factory defaults.


Harmony Hub

Harmony 200/300/350

Stuck in safe mode?

On most Harmony remotes, safe mode is accessed by holding down the Off or OK button while your remote reboots. To exit safe mode and remove the "Safe Mode" notification, reboot your remote by removing its batterys and then putting them back. If your remote uses non-replaceable batteries, hold down the Off button until your remote turns off. Your remote will automatically reboot. Do not hold down the Off or OK button(s) as your remote reboots.

Harmony Legacy
  1. Remove one of the batteries from the remote.
  2. Hold down the Power button and reinsert the battery.
  3. The device buttons will blink indicating that the remote has been reset.

Harmony 600/650/665/700

Stuck in safe mode?

On most Harmony remotes, safe mode is accessed by holding down the Off or OK button while your remote reboots. To exit safe mode and remove the "Safe Mode" notification, reboot your remote by removing its batterys and then putting them back. If your remote uses non-replaceable batteries, hold down the Off button until your remote turns off. Your remote will automatically reboot. Do not hold down the Off or OK button(s) as your remote reboots.

Harmony 600/650/665/700 have no need to factory reset and therefore do not have the ability to do so.

Restore your information

If you wish to restore your information, sign into your account using the MyHarmony desktop software, connect your remote using the supplied USB cable and press Sync. See this article for additional information: Syncing changes to or from your Harmony

Connect to PC
Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 950 Pro 200/300/350 600/650/665/700

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