How to factory reset your Harmony

Factory resetting your remote will clear all user information from your physical remote. Your devices, Activities, and other account information will still be available using the MyHarmony desktop software. If you're not sure which remote you have, you can compare it to the pictures we have listed on our Harmony Software page.

Please be aware

Remotes such as Harmony 600/650/700, Harmony Smart Control and Harmony One and do not have the ability to factory reset.

Harmony touchscreen remotes

Harmony Elite
  1. Press and hold the Menu button (located above the Channel Up button) and the Off button together for 20 seconds.
  2. The remote screen will turn off, then turn on again displaying the image of a remote and a circular arrow.
  3. After a few seconds your remote will be restored to factory defaults and you may sync again.
  4. If you have a Harmony hub‑based product, then you should also follow the steps below to factory reset your Harmony hub.

Harmony Hub & Smart Keyboard

Unplug your hub and then hold the Pair/Reset button on the back while plugging it back in. The light on the front of the hub will flicker red for approximately 30 seconds as the hub restores itself to factory defaults.


Harmony Hub

Harmony 200/300/350

Harmony Legacy
  1. Remove one of the batteries from the remote.
  2. Hold down the Power button and reinsert the battery.
  3. The device buttons will blink indicating that the remote has been reset.

Restore your information

If you wish to restore your information, sign into your account using the MyHarmony desktop software, connect your remote using the supplied USB cable and press Sync. See this article for additional information: Syncing changes to or from your Harmony

Connect to PC
Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 950 Pro 200/300/350 600/650/700

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Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.


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