How to add a device to your Harmony remote

Before Harmony is able to control your television, set top box, AV receiver, or any other device, it must first be added to your Harmony account.

Adding a device: Using the MyHarmony desktop software Using the Harmony app
Important Notes:

Adding a device using the desktop software

Note: if this is the first time you're setting up the Harmony remote, you will be guided through adding device's automatically (step 4).
  1. Sign in using the MyHarmony desktop software.
  2. Select your remote from the gallery.
  3. Select the Devices tab on the left side of the screen, then the Add device button
  4. Enter the manufacturer and model number of your device.
Adding a device
  1. Harmony may present you with an additional notification based on the device being entered, or it may add the device without any prompt if everything is okay. View the notifications section below for more information.
  2. Remember to sync your remote after making any changes.

Although the device is now added to your Harmony account, it is not yet associated with a Harmony Activity. View our how to create a Harmony Activity support article for more information.

Adding a device using the Harmony app

Note: if this is the first time you're setting up the Harmony remote, you will be guided through adding devices automatically (step 3).
  1. Select the MENU icon from within the Harmony app.
  2. Select HARMONY SETUP > ADD/EDIT DEVICES & ACTIVITIES, then DEVICES.
  3. Press ADD DEVICE.

Adding a device
  1. Select the type of device you are adding or press SCAN FOR WI‑FI DEVICES to auto-detect any devices.
  2. Enter the manufacturer and model number of your device.
  3. Harmony may present you with an additional notification based on the device being entered, or it may add the device without any prompt if everything is okay. View the notifications section below for more information.
  4. Once added, the Harmony app will guide you through checking this device to ensure it can be properly controlled.

Adding a device

Although the device is now added to your Harmony account, it is not yet associated with a Harmony Activity. The Harmony app will guide you through creating an Activity. View our how to create a Harmony Activity support article for more information.

Different notifications that may appear when adding a device

The device was found

If the manufacturer and model number you entered was found, then Harmony will add it to your account without any further notification. Harmony's matching algorithm will also correct common mistakes such as a 'L' being confused as a '1', or a zero being confused as the letter 'O'.

The device was found, and we have information that may help you

When adding a device to your account, Harmony looks for information that may help you in controlling this device and will display that information if anything's found. It's important that you review this as changes may have to be made to your device before it can be controlled.

myharmony.com Add device notification
Harmony app Add device notification

You may review this information again later by logging into the desktop software and selecting the Devices tab. Devices that have additional information will have an information (i) icon located above them.

Device specific FAQ

The device was found; however there are different versions of this device

Most devices respond to a single type of IR signal; however some devices have multiple versions of those IR signals and it's important that Harmony understands which one to send. By default, Harmony will add the device into your account using the most common version; however if that does not work you can change the version. View this support article for more information: Understanding devices with multiple IR versions.

myharmony.com Add device notification
Harmony app Add device notification

The device was not found; however we have suggestions

If the manufacturer and model number you entered was not found in the Harmony database, however similar matches were, those similar matches will be presented. It's important to review these carefully as different model numbers often means the device will have different IR commands or input/source lists that may cause your Activities to start incorrectly. If you are sure the information entered is correct, then you may still add this device by teaching Harmony IR commands from the original remote. View this support article for more information: Adding a device that's not found in the Harmony database.

myharmony.com Add device notification
Harmony app Add device notification

The device was not found

The manufacturer and model number you entered was not found in the Harmony database of 225,000+ entertainment devices, nor were any similar matches. If you are having trouble finding your model number, we recommend reviewing this support article: Finding your device's model number.

If the manufacturer and model number entered is accurate you may still add this device by teaching Harmony IR commands from the original remote. View this support article for more information: Adding a device that's not found in the Harmony database.

myharmony.com Add device notification
Harmony app Add device notification
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Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.


Thank you for being a Harmony customer