Fix a broken command

If a particular command is not being sent properly, then Harmony can "learn" that command from the original remote control that shipped with your television, set top box or other device.

Commands for devices are often missing when the wrong model number has been entered during account creation. We recommend first double checking that this information is correct.

Using the desktop software

  1. Sign in using the MyHarmony desktop software.
  2. Select your remote from the gallery.
  3. Select the Devices tab on the left side of the screen.
  4. Select the device you would like to update.
  5. Select Add or Fix a Command.
MyHarmony - add or fix a command
  1. Select Fix a command that doesn`t work.
  2. Select the command you want to fix and click Next.
MyHarmony - add or fix a command
  1. Using the USB cable that came with your Harmony remote, connect it to your computer.
Harmony 600/650/700
Harmony 200/300/350
Harmony 650
Harmony Touch, Ultimate, Home
 
Harmony Touch or Ultimate
Harmony Hub
 
Harmony Hub
  1. Point the tip of your devices original remote control at the IR input sensor on your Harmony remote or hub as instructed by the screen animation. The remotes should be approximately 3 inches (8 cm) apart.
    • The Harmony 300/350/600/650/700 IR input sensor is located at the bottom of the Harmony remote.
    • The Harmony Touch, Ultimate & 200 IR input sensor is on the back.
    • The Harmony Hub IR input sensor is on the front/ top.
  2. Press the button that you want to teach on your original remote control. Hold the button for 1 to 2 seconds.
Harmony 600/650/700
Harmony 300/350
Harmony 650
Harmony Touch or Ultimate
Harmony 200
Harmony Touch or Ultimate
Harmony Hub
 
Harmony Hub
  1. The instructions on MyHarmony desktop software will notify you once the command is recognized.
  2. Click Finish.
  3. Once you have added the new command you may then assign it to a button on your Harmony remote.
  4. Remember to sync your remote after making any changes.

Using the mobile app

  1. Select the MENU icon from within the Harmony app.
  2. Select HARMONY SETUP > ADD/EDIT DEVICES & ACTIVITIES > DEVICES.
  3. Favorite Channels
  4. Select the device you wish to modify, and select ADD/FIX COMMAND.
  5. Select the command from the list and press > in the top right to continue.
  6. Point the tip of your device's original remote control at the IR input sensor on your hub as instructed by the on-screen photo. The remote should be approximately 3 inches (8 cm) apart from the hub.
  7. Harmony App will notify you once the command is recognized.
  8. Press > in the top right when done.
Favorite Channels
Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 950 Pro 200/300/350 600/650/665/700

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