Walk through our setup tutorial: adding your devices, setting up Activities, and learn more about the usage of your remote. Getting started with Harmony Ultimate One - Harmony Support
Walk through our setup tutorial: adding your home entertainment devices, setting up one-touch Activities and learning more about the usage of your remote. Already set up and something's not working? Our troubleshooters and support articles will help set things right.
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Your Harmony Ultimate One allows you merge the remotes of up to 15 of your home entertainment devices into one so you can, and should! keep those other remotes out of sight.
The MyHarmony desktop software will guide you through entering the manufacturer and model numbers of your home devices so Harmony understands how to control them. It then helps you create Activities (or scenes) so you're only one-button away from watching television or playing a game.
Harmony Ultimate One remote enables one-touch Activity based control of your home entertainment system.
Keep your remote in here when not in use to ensure it's fully charged when you need it.
Provides power to the charging station.
Your new remote is configured by connecting your Harmony Ultimate One to your laptop or desktop computer using the supplied USB cable, and signing in to the MyHarmony desktop software.
Download and install the MyHarmony desktop software.
If this is your first Harmony remote, create a new account.
If you already have a MyHarmony account then you may sign in and add this new remote to your account.
Ensure you've installed the two AA batteries into the back of your remote.
Using the supplied USB cable connect Harmony Ultimate One to your computer.
If this is your first remote then you'll be prompted to enter the manufacturer and model for each of your home entertainment devices.
Learn more about finding your device's model number.
Are you upgrading an existing Harmony remote? You may also choose to import your previous remote settings.
Once all your devices have been entered, the MyHarmony desktop software will prompt you to create Activities such as Watch TV, Listen to Music or Watch a Movie.
You'll be asked what input each of your devices have to be on in order for you to see video and hear sound. Follow the on-screen instructions, or learn more about creating a Harmony Activity.
That's it! Click the Sync button to transfer these settings to your remote.
Press the Off button to power off all your entertainment devices.
Tip: You do not need to press Off when switching between two Activities. Harmony will remember what is already powered on and only change what's needed.
One button, two actions; press to fast forward or hold it a little longer to skip forward. All buttons on your Harmony remote can be customized with different short and long press actions.
This button shows your Favorite Channels. Tap a Favorite to tune in to that channel. If your system is off, tapping a Favorite will start your Watch TV Activity and then tune to that channel. You can use Favorites to quickly navigate your on-screen TV guide as well. Learn more about adding Favorite Channels.
This button accesses your Activities. Tap an Activity to turn on your entertainment system or to switch to another Activity.
Swipe left and right to change modes on your screen, and when in an Activity, swipe the up arrow to reveal gesture control. You can also customize the commands that appear on your screen.
Add up to 50 Favorite Channels to your screen, with icons or station names. Learn more about Adding Favorite Channels.Adjust and tweak each of your buttons.
Unlike other universal remotes that may control devices individually, Harmony controls an Activity such as Watching TV or Playing a Game. You don't need to choose which device you want to control. Start your Watch TV Activity and your volume will automatically control the stereo, and channels will automatically change your TV or set top box. Watch this video to learn more.Keep your devices in sync
To help keep your Harmony in sync with your devices, avoid turning your television, set top box and other devices on and off manually or by using their original remote control. If something didn't turn on then use the help feature.Harmony Help feature Did one of your devices not power on, or switch to the correct input? The Harmony Help feature will ask you a series of questions to bring everything back in sync. Watch our video to learn more about Harmony Help.
If one of your devices didn't power on or change to the correct input, then we recommend using our Activity troubleshooter to help narrow down the problem and find a solution.
Depending on your remote, you can set up and configure Harmony using either the MyHarmony desktop software or Harmony smartphone app for iOS and Android.Download
Post a question to the Harmony forums. Our Harmony product managers also actively participate and provide technical advise.Explore
Harmony comes with a period of free email and phone support. You also have unlimited access to our online support community.Contact Us
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We're constantly improving our database. The more information you provide, the more likely we will be able to fix the issue.
This is not a support form. Visit our contact us page if you'd like to contact a support specialist.
We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.
Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.
Thank you for being a Harmony customer