Harmony

You’re in control

Whether you’re just setting up your first Harmony, or you’re updating your home with the latest entertainment devices, you might have some questions about getting the most out of your remote.

Search our support and troubleshooting articles using the search box above, or view all of our support articles. Ask questions, find answers or share your own knowledge with other Harmony users in our community forums.

We're here to help

If you’re still having problems and need to speak with one of our specialists, your Harmony comes with a limited period of toll-free phone and/or email support. Our dedicated and experienced Harmony support experts are here to help.

New Harmony products


  • North America - 1 year limited hardware warranty and 90 days toll-free phone and email support. Extended phone and email support is available on a pay-per-incident basis beyond 90 days.
  • Europe - 2 years limited hardware warranty and toll-free phone and email support.
  • Asia Pacific - 1 year limited hardware warranty and toll-free phone and email support.

Logitech Certified Harmony products


  • North America - 90 days limited hardware warranty. Phone and email support is available on a pay-per-incident basis.
    Note: Logitech Harmony does not officially sell, nor support refurbished products in Europe or Asia Pacific.

Email Support

Prefer to reach us by email? If you're still within your email support period then you may submit a question to our support team. You may be asked to sign in using your MyHarmony email ID and password.

Submit a Warranty Claim

If you need to exchange or repair your Harmony and are still within your warranty period, then may submit an online warranty claim. You may be asked to sign in using your MyHarmony email ID and password.

Telephone Support

Our toll-free support numbers are listed below. Please note the availability of toll-free support for your region in the table below. When calling, please have the email ID used to create your Harmony account available. Also, if calling for assistance with Harmony App, we recommend calling from a phone other than the smartphone with which you use Harmony App.

Americas


Country Language Telephone Hours  
Canada Español 1-800-499-3508 Mon to Fri: 9AM - 9PM ADT
  English 1-866-291-1505 Mon to Fri:
Sat:
9AM - 10PM ET
10AM - 5:30PM ET
  Français 1-800-392-0431 Mon to Fri: 9AM - 10PM ET
USA English 1-866-291-1505 Mon to Fri:
Sat:
9AM - 10PM ET
10AM - 5:30PM ET
  Français 1-800-392-0431 Mon to Fri: 9AM - 10PM ET
  Español 1-800-499-3508 Mon to Fri: 9AM - 9PM UTC-3
Argentina Español 0800-555-3284 Mon to Fri: 9AM - 9PM UTC-3
Brazil Portuguese 0800-891-4173 Mon to Fri: 9AM - 9PM UTC-3
Mexico Español 001-800-578-9619 Mon to Fri: 9AM - 9PM UTC-3


Europe


Country Language Telephone Hours  
Austria Deutsch 0800 296 615 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
Germany Deutsch 0800 000 6726 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
Switzerland Deutsch 0800 558 677 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
Belgium Français 0800 80309 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
  Nederlands 0800 80310 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
Czech Republic English 0800 142957 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
France Français 0805 540 357 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
Hungary English 06 800 16 539 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
Ireland English 1800 882928 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
Luxemburg Français 800 26129 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
Netherlands Nederlands 0800 0226903 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
South Africa English 800 981 089 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
Switzerland Français 0800 561767 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
  Italiano 0800 561814 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
United Kingdom English 0800 032 64 33 Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET
Denmark Dansk 808 87905 Mon to Fri: 0900 - 1800 CET
Finland Suomi 0800 913192 Mon to Fri: 0900 - 1800 CET
Italy Italiano 800 979229 Mon to Fri: 0900 - 1800 CET
Norway Norsk 800 11673 Mon to Fri: 0900 - 1800 CET
Poland Polska 0-0 800 441 18 33 Mon to Fri: 0900 - 1800 CET
Portugal Portuguese 800 844573 Mon to Fri: 0900 - 1800 CET
Russia Pусский 81 0800 202 71044 Mon to Fri: 0900 - 1800 CET
Spain Español 900 811863 Mon to Fri: 0900 - 1800 CET
Sweden Svenska 020 1701520 Mon to Fri: 0900 - 1800 CET
All Other Countries English +41 21863 5470
(Rates Apply)
Mon to Fri:
Sat:
1000 - 1900 CET
1000 - 1800 CET


Asia Pacific


Country Language Telephone Hours  
Australia English 1800 025 544 Mon to Fri:
Sat:
11AM - 12AM
11AM - 10:30PM
Sydney time
Hong Kong English 800 966 969 Mon to Fri:
Sat:
9AM - 10PM
9AM - 8:30PM
Singapore / Hong Kong time
Singapore English 800 6011 371 Mon to Fri:
Sat:
9AM - 10PM
9AM - 8:30PM
Singapore / Hong Kong time
India English 000 800 600 1133 Mon to Fri:
Sat:
6:30AM - 7:30PM
6:30AM - 4:30PM
India (IST)
New Zealand English 0800 303 855 Mon to Fri:
Sat:
1PM - 2AM
1PM - 12:30AM
Auckland time
Thailand English 1800 060 119 Mon to Fri:
Sat:
8AM - 9PM
8AM - 7:30PM
Bangkok time
Malaysia English 1800 880 814 Mon to Fri:
Sat:
9AM - 10PM
9AM - 8:30PM
Kuala Lumpur (MST)
This article is relevant for
  • Harmony Ultimate
  • Harmony Ultimate One
  • Harmony Ultimate Hub
  • Harmony Smart Control
  • Harmony Smart Keyboard
  • Harmony Touch
  • Harmony 200/300/350
  • Harmony 600/650/700
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