Using the Harmony Help feature to fix a problem with your Activity

Did something not power on or change to the correct input? Harmony has a help feature which can assist in correcting problems when starting or switching between Activities.

Using help from: Harmony 600, 650 or 700 remotes Harmony touchscreen remotes The Harmony mobile app
Using Help a lot?

Activities should start, stop, and change properly the majority of the time. The Harmony help feature is intended to fix the occasional problem. If you find you’re using it frequently then we recommend visiting our Harmony Activity Troubleshooter to identify and fix the root cause.

Device not in Help?

Only devices with power or input commands will be listed. For example, Roku or Apple TV would not be listed as neither power off or change inputs themselves.

Using Help on Harmony 600/650/700

Your remote has a dedicated Help button above the screen. Once pressed the remote will try to fix some devices on its own before it begins asking a series of questions to help correct the issue. Be sure to keep your remote pointed at your devices so that the remote can properly communicate with them.


Harmony 650 <strong>Help</strong> Feature

Using Help on Harmony touchscreen remotes

Your remote has a Help feature that will try to fix some devices on its own before it begins asking a series of questions to help correct the issue. Be sure to keep your remote pointed at your devices so that the remote can properly communicate with them.

If you know the specific issue such as which device failed to power on or switch inputs, you may also use Fix it myself. This allows you to select the problematic device and then change either the power or input directly.

Harmony Hub Remotes <strong>Help</strong> Feature

If you are using Help because an input for one of your devices has changed, you may re-run your Activity setup. On your remote go to: MENU > Settings > Activities.

Harmony Hub Remotes <strong>Help</strong> Feature

Using Help on the Harmony app

When viewing your list of Activities or when an Activity is not running you may select MENU > Fix. You’ll be able to change either the power or input for the device you're having issues with.

Harmony app <strong>Help</strong> Feature - Activity List View
Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 950 Pro 200/300/350 600/650/700

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Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.


Thank you for being a Harmony customer