Properly pointing the remote or positioning the hub

Harmony controls your devices using infrared (IR) light meaning that there must be a direct line of sight between the Harmony remote, Harmony Hub or IR mini blaster and your device's IR receiver.

How to properly point the remote Proper positioning for the Harmony Hub and IR mini blasters

How to properly point the remote

When you start an Activity such as Watch TV, Harmony sends a series of commands to power on and change your devices' input. You must point the remote directly at your devices for the full time it takes to start or stop an Activity. Harmony remotes with screens will display "Starting Activity" during this time and may take 60 seconds or more depending on your devices.


Harmony - blocked IR signal

Proper positioning for the Harmony Hub and IR mini blasters



Note:

You may need to re-adjust the placement of the hub and/or IR mini blasters to find the optimal position for proper device control.


Harmony - positioning the hub

Harmony Smart Keyboard Harmony Smart Keyboard
Harmony Smart Control Harmony Smart Control
Harmony Ultimate Harmony Ultimate

Additional notes:

Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 950 Pro 200/300/350 600/650/665/700

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Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.


Thank you for being a Harmony customer