How to reset your password

Sign into Harmony on Sony's Android TV

If you’ve previously created a Harmony account for your device(s) but have forgotten the password you can reset it using the steps below.

Looking to change your user name/email address?

Logging into Harmony on Sony's Android TV requires using an email and password rather than the Facebook or Google login options. This means if you haven't yet set up a password, you'll need to do so before using the Harmony app for Sony's Android TV. Follow the steps below to get started.



Important Note

You must reset your password using the same software used to first create your MyHarmony account.

If you set up your remote using the MyHarmony.com website, please now use the MyHarmony desktop software to recover your password and make further updates to your Harmony remote.

If you're unsure of which software was used to set up your remote, please visit our Harmony software downloads page to identify your remote and most likely software.

Recover using the Harmony mobile app

Recover a lost password

The Harmony mobile app allows you to recover a forgotten password during the new Harmony setup process.

  1. When the Harmony app prompts for your login credentials, select FORGOT PASSWORD?
  2. Enter the email address used to set up your Harmony remote.
  3. An email will be sent to this address with instructions to reset your password.

Is your Harmony hub already set up and you want to recover your password? You can initiate a new Harmony setup workflow to recover your password.

  1. From the Harmony Hub selection screen, select SET UP NEW REMOTE
    Are you already connected to your hub? Then select MENU and SWITCH HUBS.
  2. Select BEGIN SETUP > CONTINUE.
  3. Follow the on screen instructions to re-pair with your Harmony hub.
  4. When prompted to either CONTINUE with the existing configuration or SETUP a new remote, select SETUP.
  5. You may then follow the FORGOT PASSWORD? flow to send a recovery email.

Update your password

If you already have access to your account and would like to update your Harmony password, follow these steps.

  1. Using the Harmony mobile app, press the MENU icon in the upper left corner.
  2. Select HARMONY SETUP > ADD/EDIT DEVICES & ACTIVITIES > ACCOUNT INFO.

  3. HarmonyApp - Change Password Screen 1
  4. Select CHANGE PASSWORD and enter a new password.
    • You'll be prompted to login again in order to authenticate your request.

  5. HarmonyApp - Change Password Screen 2

Recover using the MyHarmony desktop software

Recover a lost password

  1. Launch the MyHarmony desktop software from your computer.
    Don't have the software installed? Visit our Harmony software download page.
  2. On the sign-in screen, select Forgot your password?
  3. Enter the email address associated with your account.
    Don't remember your username? Some Harmony remotes allow you to view it. Learn more.
  4. Select a new password.

  5. MyHarmony forgot password

Update your password

If you already have access to your account and would like to update your Harmony password, follow these steps.

  1. Launch and sign into the MyHarmony desktop software.
  2. Select My account in the upper right corner of the software.
  3. Select Change password and enter a new password.
    • You'll be prompted to login again in order to authenticate your request.

  4. MyHarmony update password

Recover using the Logitech Harmony remote software

The Logitech Harmony remote software allows you to either connect your Harmony remote to your computer using it as a means to authenticate and access your account, or to recover with secret questions you answered during account creation.

  1. Launch the Logitech Harmomy remote software v7.x from your computer.
    Don't have the software installed? Visit our Harmony software download page.
  2. On the sign-in screen, select I forgot my password.

  3. Logitech Harmony software forgot password

If you have the Harmony remote associated with this account:

  1. Select Yes, and then Next >.
  2. Connect your Harmony remote to your computer using the supplied USB cable.
  3. Follow the on-screen instructions to set a new password.

If you do not have the same Harmony remote used with this account:

  1. Select No, and then Next >.
  2. Answer the secret questions.
  3. Enter a new password.

Finding your username

Harmony Ultimate Home, Ultimate One, Ultimate and Touch remotes allow you to view your account username.

  1. Press the MENU icon in the lower right corner of your remote screen.
  2. Select SETTINGS > GENERAL > ACCOUNT.
  3. The username used to set up this remote will be displayed.

If you use the Harmony mobile app, you may view your username if you are currently logged into your account.

  1. From within the Harmony app, connect to your Harmony hub.
  2. Select the MENU icon in the upper left corner.
  3. Select ABOUT > VERSIONS.

  4. HarmonyApp - View Account Info
  5. The username used to control this hub will be displayed.

Other remotes such as the Harmony 650 or Harmony One do not display the username used to set it up. Account created using MyHarmony.com, the MyHarmony desktop software, or the Harmony mobile app use an email address as your log in name. The Logitech Harmony Remote Software v7.x uses either an email address or another user name.

Using the Harmony mobile app

  1. Using the Harmony mobile app, press the MENU icon in the upper left corner.
  2. Select Harmony Setup > Add/Edit Devices & Activities > ACCOUNT INFO.
  3. Select CHANGE PASSWORD and enter a new password.
    • Your email address will already be set to the one that you use with your social media account.
HarmonyApp - Change Password Screen 1
HarmonyApp - Change Password Screen 2

Using the MyHarmony desktop software

If you already have access to your account and would like to update your Harmony password, follow these steps.

  1. Launch and sign into the MyHarmony desktop software.
  2. Select My account in the upper right corner of the software.
  3. Select Change password and enter a new password.
    • Your email address will already be set to the one that you use with your social media account.
MyHarmony update password
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