Harmony remote isn't being detected by the computer

If the MyHarmony desktop software isn't detecting your Harmony remote or hub during setup or during sync, then we recommend reviewing this article. If your remote is detected by MyHarmony but you're still having trouble, one of the related articles below may be able to assist you. If you've just purchased Harmony and are trying to set up your new remote, please select your remote from the product support section of our home page.

Related articles:

Harmony remote isn't detected by the computer

Helpful tips

Harmony 600/650/700
Harmony 200/300/350
Harmony 650
Harmony Ultimate,
Ultimate One or Touch
Harmony Ultimate, One or Touch
Harmony Hub
 
Harmony Hub
Using Harmony legacy software with Mac?

If you're using Harmony Remote Software v7.x with a Mac and your Harmony is not able to sync, you can try using our driver patch to resolve the issue.

Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 950 Pro 200/300/350 600/650/665/700

We love feedback

Great!
Want to tell us more?

Was this page helpful?

Yes

Thank you

Explaining what you're looking for helps us improve our site. This is not a support form.
Visit our contact us page if you'd like to contact a support specialist.

Share

Thank you for being a Harmony customer

Thank you

We appreciate your help

We're constantly improving our database. The more information you provide, the more likely we will be able to fix the issue.

This is not a support form. Visit our contact us page if you'd like to contact a support specialist.

Share

Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.


Thank you for being a Harmony customer