Adding a device that's not found in the Harmony database

The Harmony database is stored with over 225,000 devices and is growing each day. However, it may be possible that one of your devices is not yet known. If you have confirmed that the manufacturer and model number you entered is correct, then you may still teach this device to Harmony so that you can control it.

Adding a device: Using the MyHarmony desktop software Using the Harmony app

Adding a device using desktop software

  1. Follow steps 1 through 4 in the how to add a device to your Harmony remote support article. If your device is not found in the Harmony database, you will be prompted to tell us more about the device.
  2. Select the category and characteristics that best describe this devices capabilities so Harmony understands how to best control this device.
Adding a private device
  1. In order for Harmony to learn the IR commands for this device, you'll have to teach those signals using the original remote that came with this device, or using another remote that is able to control it. Select Yes to continue.
Adding a private device
  1. Using the USB cable that came with your Harmony remote, connect it to your computer.
Harmony 600/650/700
Harmony 200/300/350
Harmony 650
Ultimate, Ultimate One
or Touch
Harmony Touch or Ultimate
Harmony Hub
 
Harmony Hub
  1. Point the tip of your devices original remote control at the IR input sensor on your Harmony remote or hub as instructed by the screen animation. The remotes should be approximately 3 inches (8 cm) apart.
    • The Harmony 600/650/700 IR input sensor is on the top of the Harmony remote.
    • The Harmony Ultimate, Ultimate One & Touch IR input sensor is on the back.
    • The Harmony Hub IR input sensor is on the front/ top.
  2. You will be prompted to teach several commands from your original remote control. Hold the button for 1 to 2 seconds.
Harmony 600/650/700
Harmony 300/350
Harmony 650
Ultimate, Ultimate One,
Touch or 200
Harmony Touch or Ultimate
Harmony Hub
 
Harmony Hub
Adding a private device
Note:

The below steps are for guidance purposes. The questions you see on MyHarmony desktop software may differ slightly depending on the device you are adding, or may not be asked at all.

As you are teaching the Harmony database about your device it is important to answer the questions carefully to ensure it will be properly controlled once complete.

  1. Select the best description for how your device turns on and off.
    Depending on your answer, there may be a follow-up question asking for additional information about which commands are used.
Adding a private device
  1. Select the best description for how your device changes between its inputs.
    This support article may help to further explain each of the options: Understanding different input changing methods.
Adding a private device
  1. Create a list of inputs in the left, Device Inputs column by dragging from the list of command options in the right, Common Inputs column. The left column should match the inputs, and the order of inputs you see on your device.
Adding a private device
  1. Harmony will analyze the IR commands you taught in step 6 to see if it is similar to other devices and commands in the database. If a match is found, your device will be added. If a match is not found, you will be asked to teach an additional set of IR commands from your original remote control.
Adding a private device
  1. Once the workflow is complete, your device will be added to your account. Remember to sync your remote after making any changes.

Although the device is now added to your Harmony account, it is not yet associated with a Harmony Activity. The Harmony app will guide you through creating an Activity. View the how to create a Harmony Activity support article for more information.

Adding a device using the Harmony app

  1. Follow steps 1 through 4 in the How to add a device to your Harmony remote support article.
    • If your device is not found in the Harmony database, you will be prompted to tell us more about the device.
  2. Press MY DEVICE IS CORRECT.
  3. After checking to make sure all information has been entered correctly, press CONTINUE.
  4. Select the category and characteristics that best describe this devices capabilities so Harmony understands how to best control this device, then press > to continue.
  5. Select the features that apply to the device you are adding, then press > to continue.
  6. For Harmony to learn the IR commands for this device, you must use the original remote that came with this device or another remote that is able to control it. Select YES to continue.
  7. Point the tip of your device’s original remote control at the front (top area of the Harmony Hub) as instructed by the screen. The remote should be approximately 3 inches (8 cm) away from the Hub.
  8. You will be prompted to teach several commands from your original remote control. Hold the button for 1 to 2 seconds.
Note:

The below steps are for guidance purposes. The questions you see on the Harmony app may differ slightly depending on the device you are adding.

Adding a private device
Adding a private device

As you are teaching the Harmony database about your device, it's important to answer the questions carefully to ensure it will be properly controlled once complete.

  1. Select the best description for how your device changes between its inputs.
  2. You may be asked to learn additional commands necessary to change your devices inputs.
  3. Once the workflow is complete, your device will be added to your account, but will not yet be associated with an Activity. Click YES when prompted to create an Activity.
Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 950 Pro 200/300/350 600/650/665/700

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Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.


Thank you for being a Harmony customer