Harmony is frozen or not responding
If Harmony stops sending commands or is not responding we recommend rebooting your remote, keyboard or restarting the Harmony app. You will not lose any device or Activity information.
If you're using a Harmony hub‑based product, there's no need to power off your devices before rebooting your remote. Harmony will gather your device power state information from Harmony Hub using your Wi‑Fi network once your remote powers back on.
If you own a Harmony remote that doesn't use Harmony Hub, power off all of your devices such as your television and AV receiver. After Harmony reboots it will assume everything is in a powered off state.
Removing the batteries
Harmony 200/300/350 and Harmony 600/650/700 devices can be rebooted by removing and replacing the batteries.
Harmony Pro, Elite, Ultimate, Ultimate One or Touch remotes may be rebooted by pressing and holding the Off button at the top of the remote for approximately 15 seconds.
If this does not resolve the issue we recommend performing a factory reset of your remote, then downloading your configuration again using the MyHarmony desktop software.
- Press and hold both the Menu button (located above Channel Up) and the Off button for approximately 20 seconds. You will see a remote with a circular arrow.
- Sign into your account using the desktop software.
- Connect the remote to your computer using the supplied USB cable.
- Select your remote from the Remote Gallery.
- Harmony Ultimate One or Touch: Press Sync in the upper right corner.
- Harmony Elite or Ultimate: Press Remote and hub troubleshooting.
- Follow the on screen prompts to restore your remotes firmware and settings.
If your Harmony hub frequently disconnects from your Wi‑Fi network, there may be a conflict in your home network's configuration or another issue not discussed here, please review our Wi‑Fi won't connect or frequently disconnects from the hub article to further troubleshoot this issue.