Syncing changes to Harmony

When you make a change to your Activities, Favorite Channels, devices or other settings on the Harmony mobile app or MyHarmony desktop software, you must sync those changes to your Harmony remote.

If you are having trouble with sync, view our: Harmony fails to sync support article.

Syncing: Sync using a USB cable and your computer Sync over Wi‑Fi (Harmony hub‑based products)

Syncing using a USB cable

Harmony IR remotes, which don't use a hub or the Harmony mobile app, synchronize their settings using a USB cable that connects from your remote to your computer. Any time a change is made using the MyHarmony desktop software, you must sync those changes to your remote. Harmony hub‑based remotes may also sync over USB to receive firmware updates or if syncing over Wi‑Fi fails.

  1. Sign into the MyHarmony desktop software and select your remote from the Remote Gallery.
  2. From the Home tab, click Sync in the upper right-hand corner.
MyHarmony - Sync
  1. You will be prompted to connect your Harmony remote to your computer using the supplied USB cable.
    (This will check for firmware updates then sync changes made to your remote)
Connect Harmony via USB


Sync button colors

Troubleshooting

If your Harmony remote fails to sync, try the following:

Syncing over Wi‑Fi

Harmony hub‑based products may sync their settings over Wi‑Fi. They also allow device and Activity configurations to be made from the remote and/or Harmony mobile app. Changes made on MyHarmony desktop software must be manually synced to your remote or hub; however, changes made directly on the remote or Harmony mobile app will automatically sync to the Harmony cloud.

From the Harmony remote


sync Harmony using physical remote

From the Harmony mobile app


sync Harmony using mobile

Harmony periodically releases firmware updates and will notify you on the Harmony remote and the Harmony app when one is available for your device.

Firmware updates will be delivered over Wi‑Fi for products with a hub.

With Harmony Ultimate and Ultimate Home your remote may prompt you to connect your remote to your computer using USB.

Troubleshooting

If your Harmony remote fails to sync, we recommend following the, how to sync over USB, instructions above.

Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 950 Pro 200/300/350 600/650/665/700

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Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.


Thank you for being a Harmony customer