Walk through our setup tutorial: adding your home entertainment devices, home control devices, setting up one-touch Activities and learning more about the usage of your remote. Already set up and something's not working? Our troubleshooters and support articles will help set things right.
Lets get started.
Harmony Ultimate Home remote enables one-touch Activity based control of your home entertainment and home automation systems.
Harmony Home Hub is the center of your home entertainment and home control solution. Placed near your television, set-top box, game console and other equipment, it uses Infrared (IR), Bluetooth and Wi‑Fi to control your various devices.
Keep your remote in here when not in use to ensure it's fully charged when you need it.
Connect a power adapter to your Harmony Home Hub. It takes 30 seconds for the hub to power on.
Connect the other one to your remote charging station.
The IR mini blasters connect to the back of the hub and helps extend the coverage area for IR controlled devices.
Use this if your entertainment system has closed cabinets and you have devices behind cabinet doors.
Use of the IR mini blaster may or may not be required, depending on your setup.
Used to update the firmware on your Harmony Home remote.
Also, if your mobile device doesn't support Bluetooth LE technology, the USB cable can connect Harmony Home Hub to your computer so your homes Wi‑Fi credentials may be saved to the hub. Harmony Hub uses Wi‑Fi to communicate with the Harmony mobile app which is used for both setup and additional control.
Plug the supplied power adapter into Harmony Hub. The hub takes 30 seconds to power on.
Visit the iTunes App Store or Google Play and search for the Harmony app.
Launch the app and select Set Up New Hub.
iPhone 4, iPad 2 or iPod Touch 5 and earlier require that you first set up your Harmony hub using a computer. Download the Harmony desktop software, create an account, connect your hub and proceed with Wi‑Fi setup. Once complete, setup will continue using your phone or tablet.
Continue through the various screens following the instructions:
Try disabling and re-enabling Bluetooth on your phone.
View our support article:
The Harmony app is unable to discover Harmony Hub.
Once your phone and hub have paired over Bluetooth you will be asked to enter your Wi‑Fi credentials.
If you already have a Harmony account, sign in.
Otherwise, select CREATE ACCOUNT.
You'll be guided through several screens explaining how Harmony Ultimate Home works.
If you have a previous Harmony remote and would like to import its devices and Activities, you will be able to copy them over to your new Harmony Ultimate Home. If you do not have a previous Harmony remote, select No, Set Up New.
Enter your devices:
Harmony will either automatically create Activities or guide you through creating them based on the devices discovered to help set up your one-touch experience. If you'd like to further modify any of these Activities by adding additional commands, please take a look at our article regarding adding commands to your Activities.
You'll now be able to configure up to 50 Favorite TV Channels. Enter your zip code to help find local service providers, then select from a pre-populated list of channels.
Press the Off button to power off all your entertainment devices.
Tip: You do not need to press Off when switching between two Activities. Harmony will remember what is already powered on and only change what's needed.
One button, two actions; press to fast forward or hold it a little longer to skip forward. All buttons on your Harmony remote can be customized with different short and long press actions.
This button shows your Favorite Channels. Tap a Favorite to tune in to that channel. If your system is off, tapping a Favorite will start your Watch TV Activity and then tune to that channel. You can use Favorites to quickly navigate your on-screen TV guide as well.
This button accesses your Activities. Tap an Activity to turn on your entertainment system or to switch to another Activity.
Swipe left and right to change modes on your screen, and when in an Activity, swipe the up arrow to reveal gesture control. You can also customize the commands that appear on your screen.
Tap this icon to switch between Activity mode and home control mode. You'll be able to directly control your home entertainment devices, or adjust your home automation devices..
Add up to 50 Favorite Channels to your screen, with icons or station names. Learn more about Adding Favorite Channels.Adjust and tweak each of your buttons.
Unlike other universal remotes that may control devices individually, Harmony controls an Activity such as Watching TV or Playing a Game. You don't need to choose which device you want to control. Start your Watch TV Activity and your volume will automatically control the stereo, and channels will automatically change your TV or set-top box. Watch this video to learn more.Keep your devices in sync
To help keep your Harmony in sync with your devices, avoid turning your television, set-top box and other devices on and off manually or by using their original remote control. If something didn't turn on then use the help feature.Harmony Help feature Did one of your devices not power on, or switch to the correct input? The Harmony Help feature will ask you a series of questions to bring everything back in sync. Watch our video to learn more about Harmony Help.
If one of your devices didn't power on or change to the correct input, then we recommend using our Activity troubleshooter to help narrow down the problem and find a solution.
Depending on your remote, you can set up and configure Harmony using either the MyHarmony desktop software or Harmony mobile app for iOS and Android.Download
Post a question to the Harmony forums. Our Harmony product managers also actively participate and provide technical advise.Explore
Harmony comes with a period of free email and phone support. You also have unlimited access to our online support community.Contact Us
Explaining what you're looking for helps us improve our site. This is not a support form.
Visit our contact us page if you'd like to contact a support specialist.
Thank you for being a Harmony customer
We're constantly improving our database. The more information you provide, the more likely we will be able to fix the issue.
This is not a support form. Visit our contact us page if you'd like to contact a support specialist.
We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.
Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.
Thank you for being a Harmony customer