Properly pointing the remote or positioning the hub
Harmony controls your devices using infrared (IR) light meaning that there must be a direct line of sight between the Harmony remote, Harmony Hub or IR mini blaster and your device's IR receiver.
Pointing your remote
When you start an Activity such as Watch TV, Harmony sends a series of commands to power on and change your devices' input. You must point the remote directly at your devices for the full time it takes to start or stop an Activity. Harmony remotes with screens will display "Starting Activity" during this time and may take 60 seconds or more depending on your devices.
- Make sure there aren't any obstacles between the remote and your hub, mini blasters or other devices.
- If a device isn't powering on or switching inputs correctly, you may fix your Activity.
Positioning Hub & Blasters
- Place the hub in the largest open cabinet space.
- Place an IR mini blaster next to your television.
- If you have a second IR mini blaster, place it on a separate shelf.
- IR signals will bounce off of cabinet doors and walls, but will not pass through them.
- For further placement tips, please review the video to the right.
- For more placement tips, please review this video: Placement Tips
You may need to re-adjust the placement of the hub and/or IR mini blasters to find the optimal position for proper device control.
- The Harmony Smart Control remote and Harmony Smart Keyboard doesn't control devices directly, but communicates with the Harmony Hub using radio frequency (RF) that then relays the command to your devices using IR. The remote does not require a direct line of sight with your devices, nor with the hub.
- By default, the Harmony Ultimate remote doesn't control devices directly, but communicates with the Harmony Hub using radio frequency (RF) that then relays the command to your devices using IR. In this configuration, the remote does not require a direct line of sight with your devices, nor with the hub.
- Some devices are controlled using Bluetooth wireless technology, radio frequency (RF) or Wi‑Fi and do not require direct line of sight with the remote, Harmony Hub or IR mini blasters. To learn more about these particular devices, visit our support article: Connecting Harmony Smart Keyboard to entertainment devices.