Walk through our setup tutorial: adding your home entertainment devices, setting up one-touch Activities and learning more about the usage of your Smart Keyboard. Already set up and something's not working? Our troubleshooters and support articles will help set things right.
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Your Harmony Smart Keyboard gives couch surfing a whole new meaning. Stream media with easier searching and navigation, plus Harmony home theater control.
Smart Keyboard allows you merge the remotes of up to eight of your home entertainment devices into one so you can, and should keep those other remotes out of sight!
The Harmony mobile app will guide you through your setup. It helps you create Activities (or scenes) as well, so you're only one-button away from watching television or playing a game.
Harmony Smart Keyboard enables text entry on computers, game consoles and connected media devices, and mouse navigation on computers and supported apps.
Two AA batteries come pre-installed.
Harmony Hub is the center of your home entertainment solution. Placed near your television, cable/satellite box, game console and other equipment it uses Infrared (IR), Bluetooth, Wi‑Fi and the included wireless USB receivers to control your various devices.
As Harmony Smart Keyboard relays commands through Harmony Hub, the hub must always be powered on.
If one of your devices is not Bluetooth capable, a USB receiver may be plugged into its USB port to enable text entry.
The USB receivers are connected to the hub via radio frequency (RF) that can function in typical living room environments and from behind cabinet doors.
Connect a power adapter to your Harmony hub. It takes 30 seconds for the hub to power on.
The IR mini blasters connect to the back of the hub and helps extend the coverage area for IR controlled devices.
Use this if your entertainment system has closed cabinets and you have devices behind cabinet doors.
Use of the IR mini blaster may or may not be required, depending on your setup.
The USB extender helps connect the USB receiver into hard-to-reach USB slots. It may also be used to improve the range of the USB receiver if text entry responsiveness is poor.
Use of the USB extender may or may not be required, depending on your setup.
If your mobile device doesn't support Bluetooth LE technology, the USB cable can connect Harmony Hub to your computer so your homes Wi‑Fi credentials may be saved to the hub. Harmony Hub uses Wi‑Fi to communicate with the Harmony mobile app which is used for both setup and additional control.
Use of the USB cable may or may not be required, depending on your setup.
Plug the supplied power adapter into Harmony Hub. The hub takes 30 seconds to power on.
Pull out the battery tabs on the back of your keyboard.
Turn the power switch to on.
Visit the iTunes App Store or Google Play and search for the Harmony app.
Launch the app and select Set Up New Hub.
iPhone 4, iPad 2 or iPod Touch 5 and earlier require that you first set up your Harmony hub using a computer. Download the Harmony desktop software, create an account, connect your hub and proceed with Wi‑Fi setup. Once complete, setup will continue using your phone or tablet.
Continue through the various screens following the instructions:
Try disabling and re-enabling Bluetooth on your phone.
View our support article:
The Harmony app is unable to discover Harmony Hub.
Once your phone and hub have paired over Bluetooth you will be asked to enter your Wi‑Fi credentials.
If you already have a Harmony account, sign in.
Otherwise, select CREATE ACCOUNT.
You'll be guided through several screens explaining how Harmony Smart Keyboard works.
If you have a previous Harmony remote and would like to import its devices and Activities, you will be able to copy them over to your new Harmony Smart Keyboard. If you do not have a previous Harmony remote, select No, Set Up New.
Enter your devices:
Harmony will either automatically create Activities or guide you through creating them based on the devices discovered to help set up your one-touch experience. If you'd like to further modify any of these Activities by adding additional commands, please take a look at our article regarding adding commands to your Activities.
You'll now be able to configure up to 50 Favorite TV Channels. Enter your zip code to help find local service providers, then select from a pre-populated list of channels.
Add up to 50 Favorite Channels to the Harmony mobile app. Learn more about Adding Favorite Channels.
Create as many Activities as you'd like and tweak what commands your keyboard buttons send. Harmony will pre-populate these with smart defaults, but full customization is in your control. Also, you can customize what commands appear on your mobile device.
Understanding Activities. Unlike other universal remotes that may control devices individually, Harmony controls an Activity such as Watching TV or Playing a Game. You don't need to choose which device you want to control. Start your Watch TV Activity and your volume will automatically control the stereo, and channels will automatically change your TV or cable/satellite box. Watch this video to learn more.
Keep your devices in sync. To help keep your Harmony in sync with your devices, avoid turning your television, cable/satellite box and other devices on and off manually or by using their original remote control. If something didn't turn on then use the help feature.
Harmony Help feature. Did one of your devices not power on, or switch to the correct input? The Harmony Help feature, located in the Harmony mobile app will ask you a series of questions to bring everything back in sync. Watch our video to learn more about Harmony Help.
If one of your devices didn't power on or change to the correct input, then we recommend using our Activity troubleshooter to help narrow down the problem and find a solution.
Depending on your remote, you can set up and configure Harmony using either the MyHarmony desktop software or Harmony mobile app for iOS and Android.Download
Post a question to the Harmony forums. Our Harmony product managers also actively participate and provide technical advise.Explore
Harmony comes with a period of free email and phone support. You also have unlimited access to our online support community.Contact Us
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We're constantly improving our database. The more information you provide, the more likely we will be able to fix the issue.
This is not a support form. Visit our contact us page if you'd like to contact a support specialist.
We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.
Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.
Thank you for being a Harmony customer