GETTING STARTED WITH HARMONY PRO 2400

Harmony Pro 2400 allows you to take control of your home entertainment and smart home devices through a powerful yet effortless experience. Using your Harmony Pro 2400 remote, mobile device or an Alexa or Google compatible smart speaker.

Let's get started.

    In this article:

  • What's In The Box
  • Using Your Remote
  • Charging Your Remote
  • Downloading The App
  • Product Features
  • Hub Placement
  • Questions & Answers

What's In The Box

Harmony Pro 2400 remote

The Harmony Pro 2400 remote enables one-touch control of your home entertainment and smart home devices.

Harmony Pro 2400 Hub

The Harmony hub is the center of your home entertainment system and can also control many smart home devices, it uses a combination of infrared (IR), IP control, and Bluetooth to control your devices.

IR Emitters

The IR emitters connect to the back of your Harmony Pro 2400 Hub and help extend coverage for IR controlled devices. The IR emitters are helpful if your entertainment system has closed cabinets and you have devices behind cabinet doors.

Use of the IR emitters may or may not be required, depending on your setup.

IR Cable

The male-to-male IR cable allows the Harmony Pro 2400 Hub to connect directly to an AV device that's equipped with an IR port. The IR port is optional and not always provided by the device manufacture.

Use of the IR cable may or may not be required, depending on your setup.

AC adapters

Harmony Pro 2400 comes with 2 adapters. The larger adapter is for your hub, and the smaller adapter is for your charging cradle.

The hub power adapter may not be required, since Harmony Pro 2400 Hub supports PoE (Power over Internet). When using the AC adapter, your hub will take approximately 60 seconds to power on after being connected.

Charging Cradle

Charge your remote by resting it in the charging cradle when you're not using it.

Using Your Remote

Activities

Harmony allows for Activities such as "Watch TV" or "Play a Game". Once configured, start your "Watch TV" Activity and your volume commands will automatically go to your stereo, and channels commands will automatically go to your TV.

Turning Devices Off

Off Button turns off all the devices included in your Activity. For example, powering off your "Watch TV" Activity will power off the TV, cable box, and soundbar. * Some device maybe set by the remote to remain all the time.

Devices

The devices screen is primarily designed to access home control devices such as lights, Thermostats, and Locks. Individual AV devices should not be accessed in the devices screen for daily use.

Home Control Buttons

Home control buttons allow you to control supported smart home devices. Each button can have either an individual or group of lights or smart plugs assigned to it. The short press of a home control button will power on associated devices, performing a long press will power off the associated devices.

Charging your remote

Your Harmony Pro 2400 remote is rechargeable. Keeping your remote in its charging cradle when you're not using it will ensure it's fully charged when you need it.

Downloading the app

  1. Ensure your device meets the minimum requirements and install the Harmony mobile app.

    • iOS 12.0 or later is supported
    • Android 8.0 or later is supported
    • Bluetooth 3.0 is required

  2. Launch the app and select Connect to Hub.

    • Ensure your phone is connected to your home Wi‑Fi network, this is only required the first time you connect.
    • Ensure your Harmony Pro 2400 Hub is powered on.
    • Launch the app and select Connect to Hub.
    • Select the room you want to connect to.

Product Features

Harmony Pro 2400 Remote

The buttons on your Harmony Pro 2400 are designed to simplify navigation, playback, and volume control.

You are able to configure certain buttons to send one command when using a long press, and another command using a short press.

To learn more about customizing your remote buttons, see: Customizing buttons

Or reach out to your professional Harmony installer who can modify various settings remotely, without having to schedule a home visit.

Harmony Pro 2400 Hub

The Pro 2400 hub allows for both Ethernet and Wi-Fi connectivity, and supports PoE (power over internet), eliminating the need for a power adapter.

Equipped with six 3.5mm IR ports (for standard IR emitters), and an external antenna that extends the range. Ideal for basements or closed-closet installations.

The hub also includes an SMA connector so you can move the antenna as needed and keyhole mounts on the bottom for convenient, discreet, and secure installations (mounting screws included).

Quick access to your favorite channels

Launch your Favorite TV channels right from your remote by selecting the channel icon.

Favorite channels are provided for ROKU and SONOS allowing you to launch your favorite Roku app or Sonos playlist. To learn more about customizing the favorite channels, see: Customizing favorite channels

Or reach out to your professional Harmony installer who can modify various settings remotely, without having to schedule a home visit.

Alexa & Google Home voice control

Using your voice, Harmony can begin your Watch TV Activity; powering on your TV, AV receiver, cable box, and set everything to the correct input.

To learn more about using your voice to control your Harmony remote, see: Harmony Voice Control with Alexa and Harmony Voice Control with Google Home

Or reach out to your professional Harmony installer who can modify various settings remotely, without having to schedule a home visit.

Adjust the button and screen brightness

Harmony allows you to change screen and button brightness to your preferred setting.

To learn more about adjusting the button and screen brightness, see: Adjusting button and screen brightness

Or reach out to your professional Harmony installer who can modify various settings remotely, without having to schedule a home visit.

Set a sleep timer for any Activity using your remote

Whether you need a reminder for yourself when it's bedtime or you want to allow your children 30 minutes of TV before starting their homework, a sleep timer can make your day a little easier, see: Set a sleep timer for your Activity

Home Control buttons

The Home control buttons on your remote allow for direct control of your smart home devices suchs as lights, locks, and shades.

To learn more about home control button, see: Customizing the home control buttons.

Harmony Help feature

If one of your devices doesn't power on, or switch to the correct input, you can use the Harmony Help feature to bring everything back in sync.

To learn more the Harmony Help feature, see: Using the Harmony Help feature

If you find you are using the help button frequently we urge you to contact your professional Harmony installer who can address the issue and restore your setup configuration.

Printable page

Harmony Pro 2400 remote features have been compiled into an easy-to-print page for professional installers to leave with their clients, or for remote users to keep close as they become better acquainted with their remote. For the full page, see: Harmony Pro 2400 remote features

Hub Placement

Depending on your setup, your installer has positioned your Harmony Pro 2400 Hub inside the cabinet or beside your entertainment devices.

Open Cabinets
  • Your Harmony Pro 2400 Hub should be in line of sight of your devices.
  • IR signals from your hub can reflect off of walls and other surfaces before reaching your devices. Your Hub does not need to be in front of your devices, but it should be nearby.
Closed Cabinets
  • Your professional Harmony installer may have placed your hub in your cabinet or AV rack, and connected the IR emitter to avoid the need for your devices to be in a direct line of sight.

Having trouble?

If you think your hub was acidently moved, we recommend contacting your professional installer and/or reviewing Properly positioning your Harmony Hub or IR Emitter

Questions & Answers

  • How do I contact my Installer?
  • Using the Harmony mobile app, press the menu icon in the upper left-hand corner of the screen, and select Contact installer.
  • What do the lights on the remote and hub mean?
  • Your remote and hub led lights can be used to determine the state of your setup. For more information on what specific light sequences mean, see: Harmony LED status
  • How do I add a sleep timer to my Activity?
  • Harmony allows you to set a sleep timer by navigating to the menu options and selecting Sleep Timer. For more information on setting Harmony sleep timers, see: How to set a sleep timer
  • How do I customize a button on the remote LCD screen?
  • Harmony allows you to customize your on-screen buttons within your remote's menu options. For more information, see: Customizing buttons on your remote's screen
  • How do I customize the physical buttons on the remote?
  • Harmony allows you to customize your on-screen buttons within the Harmony mobile app menu. For more information, see: Customizing the physical buttons on your remote
  • How do I reorder Activities on my remote?
  • Harmony allows you to reorder the Activities on your remote by navigating to the menu on your remote, selecting Edit, and dragging your Activities to their desired position. For more information, see How to reorder Activities
  • Why doesn't Harmony recognize my Harmony Pro 2400?
  • Ensure you are using the latest version of the Harmony mobile app, Harmony Pro 2400 support was added to the Harmony app in version 5.7 (released Sept 3rd, 2019).
  • What type of Antenna can I use?
  • Harmony Pro 2400 uses a male 2.4Ghz omnidirectional RP-SMA antenna and a 50 ohm RP-SMA coaxial cable. The maximum supported signal loss per foot is 0.15db, so we recommend not exceeding more than 6 feet of coaxial cable.

Download the setup software

You can set up and configure Harmony using the Harmony mobile app for iOS and Android, found on our software downloads page.


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Harmony community forums

Post a question to the Harmony forums. Our Harmony product managers also actively participate and provide technical advise.


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Contact the Harmony Team

Harmony comes with a period of free email and phone support. You also have unlimited access to our online support community.


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