Add/Teach Harmony a missing command

If a command is missing, you can teach it to Harmony using your original remote. For example, the one that shipped with your television, set‑top box or other device.

Was your device added correctly?

Commands for devices are often missing if the wrong model number is entered when originally adding the device. We recommend first double checking that this information is correct, as adding supported devices properly may allow for a wider range of control:

Using the mobile app

  1. Tap MENU, then Harmony Setup > Add/Edit Devices & Activities > DEVICES.
  2. Select the device you'd like to modify, followed by ADD / FIX COMMAND > COMMAND MISSING.
  3. Follow the on-screen prompts to finish adding your command.

Once you have added the new command you may then assign it to a button on your Harmony.

Using the desktop software

  1. Sign into the MyHarmony desktop software and select your remote from the Remote Gallery.
  2. Select the Devices tab, along with the device that you need to teach a command for.
  3. Select Add or Fix a Command, followed by Add a missing command, then Next.
MyHarmony - add or fix a command
  1. Using the USB cable that came with your Harmony remote, connect it to your computer.
    • Harmony 200/300/350/600/650/700 remotes connect from the top of the remote.
    • Harmony Ultimate, Ultimate One & Touch remotes connect from the bottom of the remote. Do not use the charging cradle.
    • Harmony hub‑based products connect using the hub itself, located on the back.
    • View additional support information if your remote or hub is not being detected.
Harmony 600/650/700
Harmony 200/300/350
Harmony 650
Harmony Touch, Ultimate, Home
 
Harmony Touch or Ultimate
Harmony Hub
 
Harmony Hub
  1. Point the tip of your device's original remote control at the IR input sensor on your Harmony remote or hub as instructed by the screen animation. The remotes should be approximately 3 inches (8 cm) apart.
    • The Harmony 300/350/600/650/700 IR input sensor is located at the top of the Harmony remote.
    • The Harmony Ultimate, Ultimate One, Touch & 200 IR input sensor is on the back.
    • The hub‑based products IR input sensor is on the front/ top of the hub.
  2. Press the button that you want to teach on your original remote control. Hold the button for 1 to 2 seconds.
Harmony 600/650/700
Harmony 300/350
Harmony 650
Harmony Touch or Ultimate
Harmony 200
Harmony Touch or Ultimate
Harmony Hub
 
Harmony Hub
  1. The instructions on the MyHarmony software will notify you once the command is recognized.
  2. Once complete, click Finish. Remember to sync your remote whenever making changes.
Tip

Once you have added the new command, you may then assign it to a button on your Harmony remote.

Harmony Express app

Was your device added correctly?

Commands for devices are often missing if the wrong model number is entered when originally adding the device. We recommend first double checking that this information is correct, as adding supported devices properly may allow for a wider range of control:

  1. Tap Device Settings and select the device you'd like to modify.
  2. Tap Device Commands, followed by + Add a missing command.
  3. Finally, follow the on-screen prompts to finish adding your command.

Using the Harmony app

  1. Launch the Harmony app and sign into your account.
  2. Select your Harmony remote, followed by DEVICES and select your device.
  3. Select ADD / FIX COMMAND > COMMAND MISSING and follow the on-screen prompts.
  4. Using the USB cable that came with your remote, connect your remote to your computer.
Harmony 600/650/700
Harmony 200/300/350
Harmony 650
Harmony Touch, Ultimate, Home
 
Harmony Touch or Ultimate
Having trouble?

If you're having trouble with this step, see Harmony isn't being detected by the computer

  1. Point your original remote at your Harmony remote's IR sensor as shown in the app.
    • Harmony 200, Ultimate, Ultimate One, and Touch IR sensors are located on the back of the remote.
    • Harmony 300, 350, 600, 650, 665, and 700 IR sensors are located on the top of the remote.
  2. On your device's original remote, press the button you want to teach Harmony for about two seconds.
Harmony 600/650/700
Harmony 300/350
Harmony 650
Harmony Touch or Ultimate
Harmony 200
Harmony Touch or Ultimate
  1. The Harmony desktop app will notify you when the command is recognized.
  2. Finally, select the sync icon in the upper right corner of the settings menu, followed by SYNC NOW.

FAQs

I'm having trouble teaching Harmony commands

If you're having trouble teaching Harmony commands, ensure the following conditions are met and try again.

  • Ensure the lighting in the room is not too bright.
  • Ensure the original remote has fresh batteries.
  • Reboot your Harmony device to ensure it's ready to accept commands.
Elite Home Control Home Hub Hub Smart Keyboard Link One Smart Control Companion Touch Ultimate Ultimate Home Ultimate Hub Ultimate One 950 Pro 200/300/350 600/650/665/700

Select your remote

We need to know which type of remote you have in order to provide you the correct instructions. Please select from one of the options below in order to get started.


 
Harmony Hub‑based Remote My remote uses Harmony Hub
 
Harmony Express Remote I have a Harmony Express remote
 
650
Harmony IR Remote (no hub) My remote doesn't use a hub

Incompatible Remote

Instructions on this page are not relevant for the Harmony remote you've selected.

GO BACK

Harmony Helper

send
Do you need help finding anything?