Harmony experience with Amazon Alexa

It's not compatible with IR based remotes

It's compatible with Harmony hub‑based products

Amazon Alexa

"Alexa, ask Harmony to turn on sports", "turn up the volume", "pause" or "turn off the TV"


Using Alexa in Canada?

Alexa will only work if your phone and Harmony account are both set to English. Amazon Alexa does not currently support Canadian French.


Ireland Favourite Channels

The Logitech Harmony skill for Amazon Alexa now supports Harmony hub-based products in Ireland. Launching Activities such as, "Alexa, turn on the television" or "Alexa, turn on the Xbox" work correctly, as do media controls such as, "Alexa, pause my TV" or "Alexa, turn up the volume". However Amazon Alexa is not yet optimized to recognize favourite TV channels in your region and therefore requests such as, "Alexa, turn on RTE" may not yet work reliably.

Logitech is working with Amazon to increase Alexa's voice recognition capabilities and we expect this to be corrected in the coming months.

When Logitech Harmony and Amazon Alexa work together, you bring the power of voice to your home entertainment center. "Alexa, ask Harmony toturn on sports" can power on your TV, set your stereo to surround sound, lower your window shades and even set your table lamps to your team colors.

Connect any Logitech Harmony hub-based product* with Alexa and you can start or stop Harmony Activities such as Watch TV or Play a Game. You can also play, pause and resume, as well as increase or decrease the volume. And if you have a Roku, you can say "Alexa, turn on Netflix" (or ) and Harmony will automatically switch over to that content.


November 10th — What's new in the UK

On Friday November 10th, Logitech Harmony introduced a deeper and more natural integration with your Amazon Alexa voice experience. Play, pause, stop, fast forward, adjust the volume and tune to channel numbers, all without having to say, "ask Harmony to". Update to the "Harmony" Alexa skill to make use of these new features.

Show me

Entertainment control
In order for Alexa to know where to send navigation or volume commands, you must first start your Harmony Activity using voice. "Alexa, turn on the TV", "Alexa, turn on the news", or "Alexa, turn on my Xbox" will turn on your devices and set everything to the correct input. "Alexa, turn up the volume", or "Alexa, pause" will now properly route commands to your entertainment system and stay in sync with other commands sent using your Harmony remote or Harmony mobile app.

Direct requests
Alexa will route entertainment commands such as "Alexa, turn up the volume" to Harmony for a period of time after you power on your Harmony Activity using voice. Requesting media from other services such as "Alexa, play music from Spotify" will also stop Alexa from routing volume or play/pause commands to Harmony.

You can directly send Harmony entertainment commands by specifying the device at the end of each voice command. For example, "Alexa, turn up the volume on my TV", "Alexa, pause my TV", or "Alexa, pause Netflix" will always work.

Voice commands

  • "Alexa, turn on my TV" — will trigger your Harmony, Watch TV Activity
  • "Alexa, turn on my Xbox" — will start your Play Game Activity
  • "Alexa, turn on Sky Sports" — will work if Favorite TV channels are first configured in Harmony
  • "Alexa, turn on sports" — can be associated as a friendly name for "Sky Sports"
  • "Alexa, turn off my TV"
  • "Alexa, turn off my entertainment center"
  • "Alexa, pause" — you can also say "pause my TV"
  • "Alexa, stop / play / resume"
  • "Alexa, fast forward / rewind"
  • "Alexa, mute / unmute"
  • "Alexa, turn up the volume" — you can also say "turn up the volume"
  • "Alexa, turn up the volume by 15" — allows you to specify how many volume up commands should be sent, between 1 and 20
  • "Alexa, change channel to 29"
  • "Alexa, change channel to Sky Sports"
  • "Alexa, next / previous channel"
  • "Alexa, channel up / down"

Regional availability

The Amazon Alexa and Logitech Harmony integration is currently only available for select languages in the United States, United Kingdom, Canada, Germany, Australia and New Zealand.

*Alexa is compatible with Logitech Harmony Elite, Companion (formally Home Control), Smart Control, Ultimate, Ultimate Home, and Harmony Hub.

Setup


First, set up your Logitech Harmony remote

If you're new to Harmony, download the app from the Apple Store or from Google Play. Follow the setup guide to add your entertainment devices, create Activities and complete your setup.

If your Harmony remote is already configured and working in your living room then continue to step two.



Next, ensure Alexa is up and running

If Alexa is already configured, then skip to the last step. Otherwise, follow Amazon's getting started with Echo how‑to guide.



Lastly, connect Harmony and Alexa together
  1. Using the Amazon Alexa app, navigate to Menu > Skills and search for Harmony.
  2. Tap the search result for the blue Harmony skill, and then ENABLE.
  3. When prompted to log into your Harmony account be sure to select the same method used when first setting up your remote. If you created a username or password then select that option. If you selected Facebook or Google logins when setting up your remote, then select the same. If you're still having trouble then visit our how to log into your Harmony account support article.
Harmony Custom Skill

  1. You're able to set friendly names for each of your Activities. For example, if your Harmony Activity name is "Play a Game", you might set your friendly names to "Xbox" or "PS4" so you can say, "Alexa, turn on the Xbox."
    • Select the "Add Friendly Name" button beside your Activity to set up one or more names.
    • Uncheck the box if you don't want Alexa to control a particular Activity.
    • For your security, Activities containing door locks cannot be controlled by voice and have been removed.
Setting friendly names in Harmony skill

  1. You may set up friendly names for your Favorite TV Channels. This step is enabled for those who have already configured Favorite Channels for their Harmony remote.
  2. If you have Roku device then you can also allow Alexa to jump directly to those channels. For example, "Alexa, turn on Netflix" can switch to your Watch Roku Activity and automatically launch the Netflix channel.
  3. Click LINK ACCOUNT at the bottom of your the screen, followed by DISCOVER DEVICES to complete the setup.
Setting friendly names in Harmony skill

You're now ready to control your entertainment devices with your voice. Try saying, "Alexa, turn on the TV".

You can also say, "Alexa, turn off my TV", or "Alexa, turn off my entertainment center" to power everything off.


  1. Using the Amazon Alexa app, navigate to Menu > Skills and search for Harmony.
  2. Tap the search result, and then ENABLE.
  3. When prompted to log into your Harmony account be sure to select the same method used when first setting up your remote. If you created a username or password then select that option. If you selected Facebook or Google logins when setting up your remote, then select the same. If you're still having trouble then visit our how to log into your Harmony account support article.
Harmony Custom Skill

  1. You're able to set friendly names for each of your Activities. For example, if your Harmony Activity name is "Play a Game", you might set your friendly names to "Xbox" or "PS4" so you can say, "Alexa, ask Harmony to turn on the Xbox."
    • Select the "Add Friendly Name" button beside your Activity to set up one or more names.
    • Uncheck the box if you don't want Alexa to control a particular Activity.
    • For your security, Activities containing door locks cannot be controlled by voice and have been removed.
Setting friendly names in Harmony skill

  1. If you have cable or satellite, then you can also allow Alexa to jump directly to those channels.
    • For example, "Alexa, ask Harmony to turn on sports" would turn on your TV, set your stereo to the correct input and tune your cable box to Sky Sports.
    • Or, "Alexa, ask Harmony to turn on the movie channel" could switch over to your satellite and automatically launch HBO.
  2. Click LINK ACCOUNT at the bottom of your final screen to complete set up.
Setting friendly names in Harmony skill

You're now ready to control your entertainment devices with your voice. Try saying, "Alexa, ask Harmony to turn on the TV".

You can also say, "Alexa, ask Harmony to turn off my TV", or "Alexa, ask Harmony to turn off my entertainment center" to power everything off.

Voice Examples

Controlling Activities

  • Alexa, ask Harmony to turn on the TV
    Harmony can begin your Watch TV Activity, powering on your TV, AV receiver and cable box and setting everything to the correct input.
  • Alexa, ask Harmony to turn on the Xbox
    A simple voice command allows you jump right into gaming. Let Harmony take care of setting up your entertainment center.
  • Alexa, ask Harmony to turn on Apple TV
    Switch between any of your Harmony Activities. Easy.

Favorite TV Stations

  • Alexa, ask Harmony to turn on
    Directly jump to your Favorite TV shows with one request, regardless of if your TV is on, off, or if you're in a different Activity.
  • Alexa, ask Harmony to turn on
    Select up to 50 Favorite Channels when setting up your Harmony remote and tune to any of them with your voice.
  • Alexa, ask Harmony to turn on sports
    Set up friendly names such as "turn on sports" which will tune to .

TV Channel Numbers

  • Alexa, ask Harmony to turn on channel number 29
    After launching your Watch TV Activity you'll directly tune to a channel. Remember to say "channel number".
  • Alexa, ask Harmony to go channel up
    Navigate up or down in your channel listings, or say "previous channel".

Roku Channels

  • Alexa, turn on Netflix
    Have a Roku? Harmony can launch channels directly on your device.
  • Alexa, turn on
    Jump between Activities, TV stations or Roku Channels. Harmony takes care of the input switching and set up.

Volume Controls

  • Alexa, ask Harmony to turn up the volume
    If you turn on your Harmony Activity with voice, such as, "Alexa, turn on the TV" then Alexa will intelligently send volume commands directly to your TV for a period of time. You can always say, "Alexa, turn up the volume on my TV". Learn more Increase or decrease the volume and Harmony will send those commands to your TV, AV Receiver, Soundbar, or whatever else is needed.
  • Alexa, ask Harmony to turn up the volume by 15
    Harmony will send seven volume up commands by default, or you can specify a value between 1 and 20 by changing the default value.

Playback controls

  • Alexa, ask Harmony to pause
    Similar to volume controls, if your Activity was turned on using voice then Alexa will remember to send play/pause commands to your Activity for a period of time. You can always say, "Alexa, pause my TV" to direct commands over to your entertainment center. Learn more Play, pause and stop your media playback with a easy voice commands.
  • Alexa, ask Harmony to skip forward
    Skip back a chapter or jump forward to the next.

Power off

  • Alexa, ask Harmony to turn off the TV
    "Turn off the TV", "turn off the Xbox", or "turn off " — Harmony will power everything down with one request.
  • Alexa, ask Harmony to turn off the entertainment center
    You can also say "turn off the entertainment center" to power everything off, regardless of what's playing.

There are some keywords you should avoid

Some Harmony Activity or Favorite TV channel names conflict with things Amazon Alexa would like to do natively. For example, Activities with the word "Music", "Pandora", or "Spotify" will often not trigger through Harmony and will instead begin playing music through Alexa. You may want to consider, "Alexa, ask Harmony to turn on the tunes" as a friendly name to trigger a Harmony music-based Activity.

Alexa may also have difficulty differentiating between similarly sounding names such as "ESPN""BBC" and "ESPN2""BBC 2". Or Roku's "Rdio" channel and your "Radio" Activity.

Customize

Creating or updating friendly names

Welcome Back

You may view, add, delete or adjust any of your Harmony Activity, Favorite TV or satellite station or Roku channel friendly names using the Amazon Alexa mobile app. Navigate to Menu > Skills > Your Skills, then scroll down and tap on the Harmony logo. Tap Disable Skill and then tap Enable Skill. You'll be prompted to sign into your Harmony account where all your previously saved friendly names will be shown. You may add, delete or rename any of these.

Once complete, be sure to say "Alexa, discover devices" so Alexa becomes aware of the new or updated names. You will have to tap Forget beside any deleted device names within the "Your Devices" section to notify Alexa to forget past names.









Creating or updating Harmony Activities

After creating a new Activity using the Logitech Harmony mobile app, say "Alexa, discover devices" in order to notify Alexa of the change. You do not need to disable and re-link your account unless you'd like to modify the friendly names for the new Activity.



FAQs

I'm having trouble linking my account     

If you receive an error message or have other issues while linking, use the Amazon Alexa website to add the Harmony skill:

  1. Sign into your Amazon account on alexa.amazon.com.
  2. Search for Harmony and select the blue skill.
  3. Select ENABLE and sign into your Harmony account.

If you receive an error message that indicates setup is not complete:

  1. Verify your email and password are correct by signing into your Harmony account outside of the Amazon App.
  2. If your remote was initially set up through the Harmony mobile app, we suggest that you run the app and verify that setup is complete. You will need to select EXIT SETUP to fully complete setup (the Harmony App may work but to initialize the linking process with Alexa this step is necessary).

Can I control more than one Harmony hub?

Amazon Alexa and the Logitech Harmony skill is currently only able to support a single Harmony Hub. If you have more than one Harmony Hub you will be asked to select one during the skill linking process. We recognize the strong desire to control entertainment systems in other rooms of your home — Amazon and Logitech are eager to solve this for you soon.

Alexa isn't recognizing my voice commands

Ensure you've enabled the Harmony skill inside the Amazon Alexa app.

Starting Activities:
When starting Activities, be sure to use turn on or start to do so. For example, "Alexa, turn on the TV". Commands such as play, pause or saying the name of the Activity will not work (e.g., "Alexa, watch tv" will not start your Watch TV Activity).

Controlling devices:
If you're trying to control your devices while an Activity is running, for example; play, stop or turn up the volume, you may need to include your device's name in the command (e.g., "Alexa, turn up the volume on my tv").

Confusing words:
Alexa does it's best to recognize the words you say, but more distinct words will work better than short words or acronyms. For example, Alexa may easily understand "Discovery Channel", while having trouble distinguishing between "BBC" and "BBC One". If Alexa is having trouble recognizing your Activity and it uses a short word or acronym, try giving your Activity a friendly name.

Alexa is unable to control the volume     

Try directly specifying the device name such as "Alexa, turn up the volume on my TV." If this works then review "How does Alexa know which device to send volume and navigation commands." If this does not work then ensure your Harmony is running the latest firmware — Alexa requires firmware version 4.12.36 or later.

Ensure that Alexa doesn't have multiple smart home devices with the same name. For example, ensure the Alexa app > Menu > Smart Home does not list any devices with duplicate names such as "TV" and "Tv" — forget any unnecessary duplicates.

Can I change the default volume increment?

When you say "Alexa, turn up the volume", Harmony will send the volume up command multiple times in order to change the level by a reasonable amount, depending on your particular device. The same goes for decreasing the volume. If this amount is too much or too little then you may change the default to any value between 1 and 20.

Changing the default volume setting requires enabling the "Harmony — Second Hub" skill which will then be applied to the "Harmony" smart home skill. Using the Amazon Alexa app, navigate to Menu > Skills, search for "Harmony" and install the "Harmony — Second Hub" (red icon) skill. Once installed, say "Alexa, set my default volume units to ____". We permit a value between 1 and 20.

After making this change, subsequent volume commands to either the smart home (blue icon) or custom (red icon) skills will obey the new default. You also have the option of asking Harmony to increase or decrease the volume by a specific number of units, between 1 and 20. For example, "Alexa, ask Harmony to turn up the volume by 15".

How does Alexa send volume and navigation commands?

Notice

Although you may navigate through media, Harmony is unable to navigate through TV or other device menus using voice commands.

In order for Alexa to know where to send navigation or volume commands, you must first start your Harmony Activity using voice. "Alexa, turn on the TV", "Alexa, turn on the news", or "Alexa, turn on my Xbox" will turn on your devices and set everything to the correct input. "Alexa, turn up the volume" or "Alexa, pause" will now properly route commands to your entertainment system and stay in sync with other commands sent using your Harmony remote or Harmony mobile app.

Alexa will route entertainment commands such as "Alexa, turn up the volume", to Harmony for a period of time after you power on your Harmony Activity using voice. Requesting media from other services such as "Alexa, what's the weather like this weekend?", or "Alexa, play music from Spotify" will also stop Alexa from routing volume or play/pause commands to Harmony.

You can directly send Harmony entertainment commands by specifying the device at the end of each voice command. For example, "Alexa, turn up the volume on my TV", "Alexa, pause my TV", or "Alexa, pause Netflix" will always work.

How Harmony integrates with Alexa

All Harmony hub‑based remotes

Harmony connects with the Amazon servers, allowing you to use your Harmony Activities with Alexa voice commands. Ensure your Harmony hub and Amazon Alexa are on the same Wi‑Fi network.

Harmony remotes without Harmony Hub

As Harmony and Alexa communicate over your home Wi‑Fi network, Harmony products that do not come with a Wi‑Fi enabled Harmony Hub cannot integrate with Amazon Alexa.

Harmony Helper

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