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SOFTWARE & HARDWARE ISSUESDid your hub stop working, or do you need help setting up the Harmony app or connecting to devices?
HELP WITH ACCOUNT SETUPDo you need help adding or replacing devices? Or maybe your commands aren't working correctly?
PERSONALIZING HARMONYNeed help mapping out your buttons, setting up favorite channels, or configuring any other setting?
LOGIN & PASSWORD ASSISTANCEDid you forget your login, email ID, or password and need some help logging into your account?
GENERAL QUESTIONSNeed to know which of your devices are compatible, what features work with your remote, or anything else?
ORDERS AND BILLINGDo you have questions about a recent Harmony order or billing from Logitech.com?
Online Support
Save time with online support
Most people who contact us about this are able to resolve their issue using information from one of the articles listed below.
Telephone Support
We have discovered a problem with Harmony Desktop and syncing. This is impacting customers on mac 10.15.4. Please download the latest version of Harmony Desktop by going to our Downloads page and by clicking on "Using Harmony without a hub?."
If you need assistance with setting up and configuring your remote, Harmony offers toll-free phone support for the first 90 days.
Americas
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CountryLanguageTelephoneHours
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USAEnglish+1.510.683.5644
Click here if you require a toll-free numberMon-Fri: 12pm-6pm (ET) -
CanadaEnglish+1.855.960.0089Mon-Fri: 12pm-6pm (ET)
Europe & Asia Pacific
Starting from August 1st, 2024, we will discontinue phone support services.
Please send us a message by going here and clicking on Chat.
Email Support
Questions regarding Harmony software, Wi‑Fi connectivity, controlling devices or fixing Activities may require several email interactions to troubleshoot and may be best resolved through our telephone support.
Prefer to reach us by email?
Submit a question to our support team
Message Support
We have discovered a problem with Harmony Desktop and syncing. This is impacting customers on mac 10.15.4. Please download the latest version of Harmony Desktop by going to our Downloads page and by clicking on "Using Harmony without a hub?."
We'll need some additional information to see exactly how we can help. Please fill out and submit the form below to get started.
Warranty Information
Warranty period for new Harmony products
- North America — 1 year limited hardware warranty and 90 days toll-free phone and email support. Extended phone and email support is available on a pay-per-incident basis beyond 90 days.
- Europe — 2 years limited hardware warranty and toll-free phone and email support.
- Asia Pacific — 1 year limited hardware warranty and toll-free phone and email support.
Warranty period for Logitech Harmony certified products
- North America — 90 days limited hardware warranty. Phone and email support is available on a pay-per-incident basis.
Note: Logitech Harmony does not officially sell, nor support refurbished products in Europe or Asia Pacific.
