How to factory reset your Harmony How to factory reset your Harmony

How to factory reset your Harmony

Factory resetting your remote will clear all user information from your physical remote. Your devices, Activities and other account information will still be available at myharmony.com.

How to factory reset the Harmony Touch or Ultimate remote How to factory reset Harmony Hub (including Smart Control and Smart Keyboard) How to factory reset Harmony 200/300/350

Harmony 600/650/700 does not have the ability to reset to factory defaults.

How to factory reset the Harmony Touch or Ultimate remote

Press and hold the Menu button (located above the Channel Up button) and the Off button together for 20 seconds. The remote screen will turn off, then turn on again displaying the image of a remote and a circular arrow. After a few seconds your remote will be restored to factory defaults and you may sync again.

If you have a Harmony Ultimate, then also follow the steps below for factory resetting the Harmony Hub.

If you wish to restore your information, sign into your account on myharmony.com, connect your remote using the supplied USB cable and press Sync. See this article for additional information: Syncing changes to or from your Harmony.

How to factory reset Harmony Hub

Disconnect the hub from the power adapter, and hold the Pair/Reset button on the back of the Hub while you connect the power adapter again. The light on the front of the hub will flicker red for approximately 30 seconds as the hub restores itself to factory defaults.

If you wish to restore your information, sign into your account on myharmony.com, connect your remote using the supplied USB cable and press Sync. See this article for additional information: Syncing changes to or from your Harmony.

If you have a Harmony Smart Control remote, it does not contain any account information and therefore does not have to be factory reset.

How to factory reset Harmony 200/300/350

If you wish to restore your information, sign into your account on myharmony.com, connect your remote using the supplied USB cable and press Sync. See this article for additional information: Syncing changes to or from your Harmony.

Ultimate HomeHome ControlHome HubUltimateUltimate OneUltimate HubSmart ControlSmart KeyboardTouch200/300/350

We love feedback

Great!
Want to tell us more?

Was this page helpful?

Yes

Thank you

Explaining what you're looking for helps us improve our site. This is not a support form.
Visit our contact us page if you'd like to contact a support specialist.

Share

Thank you for being a Harmony customer

Thank you

We appreciate your help

We're constantly improving our database. The more information you provide, the more likely we will be able to fix the issue.

This is not a support form. Visit our contact us page if you'd like to contact a support specialist.

Share

Our Activity troubleshooter can fix most problems

We recommend visiting our Harmony Activity troubleshooter to help narrow down the specific problem and find instructions on how to correct it. Device not turning on? Switching to the wrong input? We can help.

Or, you may want to visit our community forums. Harmony product managers actively participate and provide help.


Thank you for being a Harmony customer